Please contact us to receive a RMA number if you would like to return or exchange your purchase. No return or exchange will be processed without RMA number.

For Return :

  • Claims for returns must be made within 7 days of receipt of goods. Please contact us to obtain a RMA number before shipping the item back to us.
  • Item(s) will be accepted for return only if the item(s) are in original condition (new, unused, unwashed, and unaltered) with tag attached. No return will be processed if the item(s) has been used or without original tag attached. 
  • Buyer is responsible for all returns shipping and insurance charges.
  • Buyer needs to ship the item(s) back to us "with tracking". Please email us the tracking number/link once it's shipped. 
  • Once we receive the returned item(s) and verify all the terms for returns has been met, we will credit your original method of payment excluding non-refundable shipping costs. Please note refunds may take up to 2-3 weeks.
  • Discounted items, sales items, custom orders, and international orders are final sales and non-returnable. Due to sanitary reason, no return nor exchange on all face masks. 

For Exchange :

  • Claims for exchange must be made within 7 days of receipt of goods. Please contact us to obtain a RMA number before shipping the item back to us.  
  • Item(s) will be accepted for exchange only if the item(s) is in original condition (new, unused, unwashed, and unaltered) with tag attached. No exchange will be processed if the item(s) has been used or without original tag attached. 
  • Buyer is responsible for all exchange shipping and insurance charges. 
  • Buyer needs to ship the item(s) back to us "with tracking." Please email us the tracking number/link once it's shipped. Once we receive the item(s), we will ship your exchange item(s) to you. Only one exchange is allowed per purchase. 
  • Discounted items, sales items, custom orders, and international orders are final sales and non-returnable. Due to sanitary reason, no return nor exchange on all face masks.